In testing out Post to Timeline from Sally Slack, I was able to create a new Activity and can see the Activity in Slack and Gainsight Timeline as my Slack user but when looking at the SFDC Activity History the related task is assigned to the OAuth User. We are syncing all Timeline Activity to Salesforce.
This could be confusing if someone is only looking at the SFDC Activtiy History for an account as the user that is the OAuth User would likely not be logging many Timeline Activities. It should be tied to the SFDC User that created the Timeline Activity and only the OAuth as the fallback default.
Page 1 / 1
@john_apple sorry for the inconvenince, I've created a support ticket for better tracking purpose, will update you here once it is fixed.
Thanks for bringing this up.
Thanks for bringing this up.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.