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Sania Ahmed
Sania Ahmed
Helper ⭐️
August 8, 2022

Timeline API Article is Now Available!

  • August 8, 2022
  • 34 replies
  • 761 views

The Timeline API article is now available on our support site.

With this document, we have simplified and revised the structure of the API document to align it to the industry standards and improve readability. We plan to update the existing documents in this format to maintain consistency.

Your feedback is valuable to us. We are open to any suggestions that you may have.
Please reach out to me (@Sania Ahmed) if you have any queries/suggestions.

Community Ask: https://community.gainsight.com/rules-permissions-15/where-is-the-rest-api-or-other-api-documentation-4527

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FYI @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @Uzma Gani @Sneha Naranje @Bhawya  

 

Thank you!

    34 replies

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    S
    Gainsight Employee ⭐️
    smitha bhanoori
    Gainsight Employee ⭐️
    September 15, 2022

    @chris1 External ID will be available only for the activities being created using Timeline APIs. Any activity which is created from Global timeline , C360 and R360 pages will have External ID as null.

     

    You can apply the filter in report builder to fetch records for a company. 

     

    C
    chris1
    Contributor ⭐️⭐️
    September 15, 2022

    @smitha bhanoori I see, so is it possible to use an API to read timeline activities that were created in GS directly?

    S
    Gainsight Employee ⭐️
    smitha bhanoori
    Gainsight Employee ⭐️
    September 16, 2022

    @chris1 Yes, it is possible to read using POST: READ API to read timeline activities, and example is already provided in Timeline API article.

    C
    chris1
    Contributor ⭐️⭐️
    September 16, 2022

    @smitha bhanoori how can that be when External ID is required and the External ID is Null for activities created from the Global Timeline?

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