Hi,

To address the issue of syncing Timeline entries to Salesforce Events without requiring a duration or end time, you can consider the following solutions:

1. Sync to Salesforce Tasks Instead of Events: Configure the sync to log Timeline entries as Tasks instead of Events, as Tasks do not require a duration or end time. This can be done by navigating to the Timeline administration in Gainsight and selecting the option to sync to Salesforce Tasks. Tasks are generally more flexible in terms of required fields.

2. Use Default Values for Duration: If you prefer using Salesforce Events, set a default duration for Timeline entries that lack one. Create a rule or automation in Gainsight to assign a default duration to entries before syncing. This ensures the sync process does not fail due to missing duration values.

3. Custom Field Mapping: Explore custom field mapping to map non-required fields from Gainsight to Salesforce. Work with your Gainsight admin to configure field mappings that accommodate entries without duration.

If these solutions do not meet your needs, consult Gainsight Support for further assistance or to explore potential custom solutions. By considering these options, you can potentially overcome the limitation of requiring a duration for syncing Timeline entries to Salesforce Events.

You can refer to the below articles for your reference.

Integrate Salesforce Activities in Gainsight Timeline PrerequisitesYou must set the T

Configure Timeline Activity Sync Configure Activity SyncThis section explains how to