Question
Timeouts and delays in Gainsight application
Has anyone else been having problems with timeouts or lengthy delays in GS?
Tried to create a new report in Report Builder - took 19 seconds to load the Repository. Took 32 seconds to load after clicking "New Report."
When I go to Administration -> Data Spaces....after 30 second I get a JSON error:
I tried opening Administration -> Data Management....after 29 seconds MDA screen loaded saying No data found, which of course caused me to panic:
Now....as I am about to post this...suddenly the MDA and Data Spaces are back. Which is good...but this was very unnerving. This was happening over about a 20-30 minute period.
Maybe unrelated, but we've been getting a lot of reports over the last several days from CSMs about CTA, CS360 screens loading slowly - particularly in APAC and EMEA.
Tried to create a new report in Report Builder - took 19 seconds to load the Repository. Took 32 seconds to load after clicking "New Report."
When I go to Administration -> Data Spaces....after 30 second I get a JSON error:
I tried opening Administration -> Data Management....after 29 seconds MDA screen loaded saying No data found, which of course caused me to panic:
Now....as I am about to post this...suddenly the MDA and Data Spaces are back. Which is good...but this was very unnerving. This was happening over about a 20-30 minute period.
Maybe unrelated, but we've been getting a lot of reports over the last several days from CSMs about CTA, CS360 screens loading slowly - particularly in APAC and EMEA.