Skip to main content
Has anyone else been having problems with timeouts or lengthy delays in GS?





Tried to create a new report in Report Builder - took 19 seconds to load the Repository.  Took 32 seconds to load after clicking "New Report."





When I go to Administration -> Data Spaces....after 30 second I get a JSON error:








I tried opening Administration -> Data Management....after 29 seconds MDA screen loaded saying No data found, which of course caused me to panic:











Now....as I am about to post this...suddenly the MDA and Data Spaces are back.   Which is good...but this was very unnerving.  This was happening over about a 20-30 minute period.





Maybe unrelated, but we've been getting a lot of reports over the last several days from CSMs about CTA, CS360 screens loading slowly - particularly in APAC and EMEA.





 
Ok apparently this is tied to https://community.gainsight.com/gainsight/topics/-incident-elevated-api-errors-in-mda-backed-service...
You can also check our new status site, Jeff - status.gainsight.com


We will continue to post in both places but you can clearly see the spike from this AM.   
Thanks Denise.  Yeah I knew about this morning's issues but then when it said that was fixed, I thought this might be something different.  But I guess it's all related to the cyber attacks against Dyn?
At this point, that is what it looks like.  We are working with our providers to confirm this.
This is related to the attacks against Dyn today.

Reply


Terms & ConditionsCookie settings