In all the Gainsight PX enabled projects, admins can now trigger backfill/historical data from PX seamlessly using the Trigger backfill from Gainsight PX toggle switch. Once this option is enabled, the system automatically regenerates the historical usage data from Gainsight PX and by default loads/runs the data to Gainsight CS.
Example Business Use Case: For instance, whenever a feature name is modified or a feature event gets realigned in the Gainsight PX product tree, the Start Backfill action in Gainsight PX automatically realigns and reconfigures the usage data and provides the insights accordingly on the PX side. Also, from that day onwards, all the changes in the usage data gets reflected in the Gainsight CS seamlessly.
If you wish to learn more, following are the doc resources:
- For SFDC Edition Users: refer to the Backfill doc.
- For NXT Edition Users: refer to the Backfill doc.
Happy Posting!