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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
April 24, 2019
Question

TRUE NPS Field

  • April 24, 2019
  • 4 replies
  • 113 views
Can we please have this field added to the Saleforece NPSSurvey Response for Survey 1.0 and the MDA object for Survey 2.0?

This will help us create AVG NPS reflect the true NPS across all the records.

Field name: anything

type: formula

content:

IF(JBCXM__NPSScore__c<=6,-100,IF(JBCXM__NPSScore__c>=9,100,0))

    4 replies

    P
    piyushmadhukar
    Helper ⭐️
    May 9, 2019
    Hi Meenal,

    By using the migration utility you can get 1.0 surveys on 2.0 and you can get the overall NPS. We are planning to deprecate 1.0 so we are not making any chnages to. 1.0.

    Thanks!

    lane_h
    lane_h
    Helper ⭐️
    May 22, 2019
    @piyushmadhukar What object would we look for this in? Can you give an example of the fields to pull in? I'm assuming we wouldn't look at the response object.

    Director of CX and Scale Programs
    P
    piyushmadhukar
    Helper ⭐️
    June 11, 2019
    Hi @meenal_shukla @lane_h This has been implemented.

    It works by assigning a score of 100 to promoters, 0 to passives, and -100 to detractors. The simplicity is that all you have to do is apply an aggregation of Average on that field and it will give you the True NPS of all of the responses that you have filtered.



      sai_ram
      sai_ram
      Expert ⭐️⭐️
      June 18, 2019
      @meenal_shukla, This feature is implemented and push to production with the latest 6.3 release. Follow this articel for more information.

      Thanks for posting!

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