Gainsight Employee ⭐️

Solved

turn off the email notification sent to admins when access is granted

Cusotmer would like to turn off the email notification sent to admins when access is granted

Helper ⭐️⭐️

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.

Expert ⭐️⭐️

@rajasekhar_parasu sorry, I din’t get the lines here. Could you please add more lines for better understanding.

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Gainsight Employee ⭐️

Currently, if any user grants to support access, All super admins will receive notifications.

A few customers reported that they don’t want to receive these notifications.

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Helper ⭐️⭐️

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.

Translate

Expert ⭐️⭐️

@rajasekhar_parasu Could you be able to tell us why those customers do not want to receive the notifications?

For better security and transparency, we have this feature where all Super Admins get this notification.

@rajasekhar_parasu did you get a chance to view the comments? We need your inputs here.

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Gainsight Employee ⭐️

Hi @sai_ram , If it’s for better security, we can mark this case as expected behaviour.

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