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mike_maday
Gainsight Employee ⭐️
mike_maday
Gainsight Employee ⭐️
December 13, 2018
Question

UI for disabled Timeline

  • December 13, 2018
  • 4 replies
  • 84 views
Would be great if there was some type of UI or prompt if the Admin Access to the Activities & Timeline has been disabled that gives instructions on how to enable it. Currently you just see a spinning wheel that never loads or gives an error.

    4 replies

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    February 20, 2019
    Hi Mike,

    In which page are you facing this problem? It looks like an issue. Can you please share the details here or create a support ticket.

    Thanks,

    Nitisha

    mike_maday
    Gainsight Employee ⭐️
    mike_madayAuthor
    Gainsight Employee ⭐️
    February 21, 2019
    Hi Nitish,

    If I understand this correctly the Timeline & Activities config is actually something behind the scenes and if it is diabled for an account even the Admin just gets a spinning when when they try to access it. We resolved the issue so unfortunately I cannot send screenshots but hopefully this help!

    Thank you!

    Mike

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    April 24, 2019
    Hi Mike,

    Was the Timeline disabled from backend in this case? I am curious since we do not disable Timeline for any customer and the customer admin has the capability to do it via Administation > Activities and Timeline.

    mike_maday
    Gainsight Employee ⭐️
    mike_madayAuthor
    Gainsight Employee ⭐️
    April 24, 2019
    Hi Nitisha,

    It was disabled by the Admins some time ago and it was forgotten. Would be good to give an error or reminder!

    Thanks!

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