Would be great if there was some type of UI or prompt if the Admin Access to the Activities & Timeline has been disabled that gives instructions on how to enable it. Currently you just see a spinning wheel that never loads or gives an error.
Question
UI for disabled Timeline
+3
Hi Mike,
In which page are you facing this problem? It looks like an issue. Can you please share the details here or create a support ticket.
Thanks,
Nitisha
In which page are you facing this problem? It looks like an issue. Can you please share the details here or create a support ticket.
Thanks,
Nitisha
+3Hi Nitish,
If I understand this correctly the Timeline & Activities config is actually something behind the scenes and if it is diabled for an account even the Admin just gets a spinning when when they try to access it. We resolved the issue so unfortunately I cannot send screenshots but hopefully this help!
Thank you!
Mike
If I understand this correctly the Timeline & Activities config is actually something behind the scenes and if it is diabled for an account even the Admin just gets a spinning when when they try to access it. We resolved the issue so unfortunately I cannot send screenshots but hopefully this help!
Thank you!
Mike
Hi Mike,
Was the Timeline disabled from backend in this case? I am curious since we do not disable Timeline for any customer and the customer admin has the capability to do it via Administation > Activities and Timeline.
Was the Timeline disabled from backend in this case? I am curious since we do not disable Timeline for any customer and the customer admin has the capability to do it via Administation > Activities and Timeline.
+3Hi Nitisha,
It was disabled by the Admins some time ago and it was forgotten. Would be good to give an error or reminder!
Thanks!
It was disabled by the Admins some time ago and it was forgotten. Would be good to give an error or reminder!
Thanks!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.