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mandy_major
mandy_major
Gainsight Employee ⭐️⭐️
January 8, 2020

Update on Gainsight Mobile Error

  • January 8, 2020
  • 3 replies
  • 130 views

Our team has discovered an issue with the mobile app that may affect some users based on their last login on mobile. They may receive a "restricted access" error when trying to access the app. We have since fixed this issue, and users will not see this error if they upgrade to the new version. This issue is resolved in v1.1.8(on iOS) and v1.0.4( on Android), and we are encouraging users to upgrade their mobile app to this version. Please reach out to support@gainsight.com if you have any questions

      3 replies

      mandy_major
      mandy_majorAuthor
      Gainsight Employee ⭐️⭐️
      January 9, 2020

      Our team discovered a few more issues with the Gainsight Mobile app, and made the decision to remove the app for download until these issues are fixed.  Below is the latest update regarding the timeline of resolving the issues with the app:

      • The app is NOT available for download currently.  This will be available again for download in the app store tomorrow 1/10/20
      • The new version that will be available tomorrow will include the latest fixes for the issues seen recently
      • The latest versions available tomorrow will no longer have the Timeline comments feature
        • This will be available at the end of the month

      We deeply apologize for this issue that may have affected your ability to use the mobile app.  We will update this post once the app is available again for download.  Please reach out to support@gainsight.com if you have any questions on this

        rajesh_yaddanapalli
        Gainsight Employee ⭐️
        rajesh_yaddanapalli
        Gainsight Employee ⭐️
        January 11, 2020

        All the issues seen recently with GS Mobile app have been fixed and pushed to Production. App is now available for downloads both in App Store and Play Store. Requesting users to upgrade to latest versions so that you have a stable bug free version for use, below are the latest versions :

        • Latest version in iOS is v1.19
        • Latest version in Android v1.0.5

        We deeply apologize for the issues that may have affected your ability to use the mobile app. Please reach out to support@gainsight.com if you have any questions

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          January 23, 2020

          @rajesh_yaddanapalli Thanks for the update, bumping this to the top for more visibility. 

           

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