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andreammelde
Helper ⭐️⭐️
Nov 4, 2019 6:52 PM UTC
Solved

Users not able to use timeline intermittently - bug?

Users have not had changes to their permissions and confirmed ad blocker is not set. Multiple users reported they cannot log timeline entries and then will be able to another day without changes done to correct. Currently, two users cannot log to timeline. Is this a bug?

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Nov 4, 2019 7:41 PM UTC

Hi Andrea, please contact support@gainsight.com to assist with investigating this issue. I don’t believe we’re seeing a broader problem with Timeline right now. 

Lila Krutel, Dir. Global Education Services

1 reply

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Nov 4, 2019 7:41 PM UTC

Hi Andrea, please contact support@gainsight.com to assist with investigating this issue. I don’t believe we’re seeing a broader problem with Timeline right now. 

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Lila Krutel, Dir. Global Education Services