Want ability to view MDA Usage Data in Engagement Tab and "Usage" section of C360

Hi Andrea which data specifically in SFDC would you want to see joined with MDA data?  We have the ability to do joins, however it would need to be between MDA subject areas.  Let us know what data you'd want to see and we can provide options.  Thanks

Hi Andrea,

When you say "certain CTA's" close, do you mark these events as milestones? If yes, we will be implementing the capability to include milestones on to MDA graphs in short to medium term. Please let me know if that would solve your use case? 

Thanks!

Hi Sumesh,

We do not mark the CTAs as milestones. Prior to implementing Gainsight, our team did not have milestones in SF, so we chose to move forward without them, especially because there wasn't an option to load MDA data to them. If that capability was available, I would be more interested in moving forward with creating milestones in SF. Is it possible to mark something as a milestone without a milestone field existing in SF?

Hi Scott,

We have already joined our MDA data with SF data in the Reporting 2.0 tool. What we are looking for is to see our MDA data in the Engagement Tab. If that is possible I can e-mail you a list of some of the metrics we would want to see there.

Let me know and Merry Christmas!

Hi Andrea,

I'm tagging another Product Manager who might be able to help with your question on milestones.

Thanks!  

We are about to enable MDA, and I learned today that usage data in MDA doesn't work with the Usage Widget on the C360. I guess there is a workaround via Reports. Just seems to me having things integrated and the Usage data displayed consistently would be optimal.

It'd be great if the Usage section could pull in data from MDA. Much of where are data lives is not in SFDC.

I'm working with three Gainsight customers that really want to see MDA data in the current C360 "usage" format (instead of a Reports 2.0 section). The reason is because of the flexibility of the "usage" graph which allows you to easily choose data from the drop down including the time frame right on the front screen without having extra clicks hidden in a filter AND because milestones can be overlayed with the lines on the graph AND because you can easily zoom on that graph.  Is there any way to preserve and use the flexibility of the usage section approach with MDA data?  Thank you.

+1 for Elaine's comment. I have also received this request from several customers.

This is still a high priority for us. However, we would like some MDA data in Usage that at the same time will not count toward our SFDC storage.