Want ability to view MDA Usage Data in Engagement Tab and "Usage" section of C360

What is the main use case to want to use usage reports instead of report 2.0. The reason I ask is that for many customers it is the milestone overlay. Since August, we now support milestone overlay in report 2.0. See more details in section 2.11 here - https://support.gainsight.com/hc/en-us/articles/225925747-Release-Notes-Version-5-2-August-2016

The other feedback I've heard is that companies like the navigation better in the usage report for the user than on a report 2.0.  With the usage report, you can choose data from the drop down including the time frame right on the front screen without having extra clicks hidden in a filter.

+1 to Elaine's comment. I've had very similar requests from two different customers in the past few weeks. 

Elaine is exactly right. In our scenario, the usage data is rolled up from individual child accounts to a parent account. Users want to be able to easily drill down to one or more specific child Accounts.

A drop down list is easy to use. There is no way I am going to train a VP level person on modifying the filters on a report.

The ability to add milestones is at the C360 level and not available in the Reports tool for our MDA usage data, so my CSMs have to change the settings on their 2.0 MDA usage reports to add milestones.  And, they are not sticky either.  It is not default and there is no way for a Gainsight Admin to make them default. They also do not appear in the Success Snapshots with these reports.

And because the Milestones sit on the Usage Feature in Gainsight in the C360, I have it there listed as Milestones.  Would love to see at minimum, the milestones ability to be decoupled (if Gainsight Admin wants and not as a basic 2.0 report table) from the usage feature, milestones shown on MDA usage reports as the default setting of the C360, and the option to choose to have milestones on MDA usage reports in the exported success snapshots.

Would love to also explore the ability to expand support of MDA usage data in the Usage feature and/or the Engagement tab for our different applications' MDA usage data.

For us, we are over our SFDC limit for storage. We've pushed our Usage data to MDA, but now we can't get it into the Usage widget on the C360. 

We have the option on the widget to select a report, but that does not pull the data in.

Hi Sumesh!

Was this capability released? If so, where can I find the documentation on this?

Lane, I checked in with our product team and we would like to provide a way to connect usage data in MDA to the standard view of usage on the C360 that is currently reserved for usage data from SFDC (it's the view that comes out of the box with Gainsight).  Using MDA data in the standard view will not likely be available in our Fall Release later this year but MAY be available in Winter (next year).  It would be helpful if you could highlight here what capabilities that you like about the standard view of usage on C360.   In the meantime, if you're using MDA for storing usage we recommend using Reports 2.0 to display usage data on the C360.  Thank you.

Hi Elaine, 

The features of the widget we use often are:

• the ability to see milestones compared to other usage
• The ability to check and uncheck different metrics
• the ability to click and zoom
• the ability to change the range. [list]
• this is very helpful as it allows us to compare previous years data to current data to see if there is a cyclical trend

[/list]

Hi Elaine,

does ability to use the MDA usage data in C360 presuppose automatically same possibility for R360? 

Thanks!