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leta_stuyvesant
leta_stuyvesant
Contributor ⭐️
April 14, 2016
Question

Want to generate NPS over time using Reporting 2.0 (not NPS Summary)

  • April 14, 2016
  • 1 reply
  • 45 views
As a manager, I would like to be able to see changes over time to our overall NPS score (rather than by surveys). The Y axis would be the NPS value and X axis would be a date. Our report would Show the average of the NPS score By date Grouped by Week.

Support recently told us that a number of objects are involved so Gainsight Reporting can not help us.

    1 reply

    praneet
    praneet
    Helper ⭐️⭐️⭐️
    April 14, 2016
    Hi Lita,
    Sorry for the misinformation, We definitely have ability to report only on NPS Responses, You can achieve the above by following in Reports:
    Object: NPS in Gainsight Subject Areas.
    Show Me: NPS Score (Aggregation - Average)
    By : Response Date (Summarized by Week)
    Chart Type: Bar

    I am also attaching screenshot for reference

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