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What is the best way to remove a survey response from a test participant?

  • August 5, 2024
  • 3 replies
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john.cowles
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We were testing a new survey and have a response in our flattened survey table from a participant that is marked as a test participant.  This response is not shown in the survey analytics tab where we can delete responses.  Looking for a way to remove this test participant and there response, but can’t find a way to do this.    

Best answer by john.cowles

Found the answer here.  On the survey distribute tab, there is a test responses navigation item on the left.  

3 replies

kstim
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  • Helper ⭐️⭐️
  • August 5, 2024

@john.cowles We don’t use Gainsight surveys so this is a long shot, but do you have the ability to delete the participant directly from the object within Data Management?

You could also try the below (link):

 


john.cowles
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  • Helper ⭐️
  • August 5, 2024

Thank you for the response.  I tried data management, but it doesn’t show the test record even though it is present.  If you view the row count on the object view, I see a count of one.  However, if you open the object, it shows zero rows of data.  Have a support case open for that weird one.  

Will play around with reseting the flattened table.  


john.cowles
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  • Author
  • Helper ⭐️
  • Answer
  • August 5, 2024

Found the answer here.  On the survey distribute tab, there is a test responses navigation item on the left.