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Aviel
Contributor ⭐️
Jan 11, 2023 8:43 PM UTC
Solved

What timeframe is used to calculate the Average NPS System Field on the Company Object?

I’m trying to understand the average NPS system field on the Company Object. How is this field calculated? Is it the average of all True NPS scores on the Company in the last X days? How many days does it look back?

 

Thank you!

    john_apple
    john_appleAnswer
    Expert ⭐️
    Jan 11, 2023 8:52 PM UTC

    Hello - The default is the last 6 months of data but if the last response was more than 6 months ago for a Company, then the NPS remains at the most recent value.

     

    The time period can be altered in Administration > Customer Experience > Survey

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    john_apple
    john_appleAnswer
    Expert ⭐️
    Jan 11, 2023 8:52 PM UTC

    Hello - The default is the last 6 months of data but if the last response was more than 6 months ago for a Company, then the NPS remains at the most recent value.

     

    The time period can be altered in Administration > Customer Experience > Survey

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