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ramya_reddy
ramya_reddy
Contributor ⭐️
December 14, 2016
Solved

When is the hard Bounce value set in the "Email logs" table?

  • December 14, 2016
  • 1 reply
  • 55 views
We have triggered an outreach and few emails are bounced(its a hard bounce).But when the hard bounce value for the contact in email logs is checked for the trigger date, it still shows "0".Does the value get set after a day or 2 days of lag?Do we have any documentation for this.
    Best answer by lila_meyer
    Hi Ramya,

    According to our docs, it will keep trying to deliver the email for 48 hours, before it reports it as a hard-bounce. Adding the Product Manager for further comment.

    1 reply

    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    December 19, 2016
    Hi Ramya,

    According to our docs, it will keep trying to deliver the email for 48 hours, before it reports it as a hard-bounce. Adding the Product Manager for further comment.
    Lila Krutel, Dir. Global Education Services
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