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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
Feb 12, 2019 11:25 PM UTC
Solved

When uploading a CSV to your program, make sure that there are no trailing spaces in your column name

I have seen this issue multiple times and therefore wanted to make sure that our customers are aware of this problem.

While uploading a CSV, please ensure that your column name does not have any space after the name. If there is a space next to the column name, your participants will not sync and will not be brought into the program.

    diane_morneau
    diane_morneauAnswer
    Helper ⭐️⭐️⭐️
    Feb 13, 2019 1:50 PM UTC
    Last year, I also spent an hour to diagnose this problem with 2 other admins!

    My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.

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    2 replies

    mark_gecsey
    mark_gecsey
    Contributor ⭐️⭐️⭐️⭐️
    Feb 13, 2019 1:19 AM UTC
    Thank you for pointing this out. Unfortunately, I wish I would have known about this issue some time back and I had faced this very scenario and had spent many hours trying to determine the root cause and debug. I hope this post will help some other user. Thanks for posting.

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    Mark Gecsey
    diane_morneau
    diane_morneauAnswer
    Helper ⭐️⭐️⭐️
    Feb 13, 2019 1:50 PM UTC
    Last year, I also spent an hour to diagnose this problem with 2 other admins!

    My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.

    Translate
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