I have seen this issue multiple times and therefore wanted to make sure that our customers are aware of this problem.
While uploading a CSV, please ensure that your column name does not have any space after the name. If there is a space next to the column name, your participants will not sync and will not be brought into the program.
Solved
When uploading a CSV to your program, make sure that there are no trailing spaces in your column name
+5Best answer by diane_morneau
Last year, I also spent an hour to diagnose this problem with 2 other admins!
My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.
My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.
Outplay. Outwit. Outlast.
Thank you for pointing this out. Unfortunately, I wish I would have known about this issue some time back and I had faced this very scenario and had spent many hours trying to determine the root cause and debug. I hope this post will help some other user. Thanks for posting.
Last year, I also spent an hour to diagnose this problem with 2 other admins!
My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.
My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.
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