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bill_pascoli
bill_pascoli
Contributor ⭐️
October 17, 2018
Question

Why are "Current Score Label" and "Health Score" different on my report?

  • October 17, 2018
  • 4 replies
  • 105 views
I'm building a basic "Health Score breakdown by CSM" report. I group by "Customer Success Manager Name" and then by "Current Score Label". The report looks great, but I noticed for a few accounts that the "Current Score Label" value is different than the actual "Health Score" value. I tried switching the grouping to the Health Score, but I'm not allowed to group by that value. Is there a rule that needs to run to update the label? Why can't I group by the "Health Score" field?

    4 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    October 23, 2018
    Hi Bill, are you able to show the Object that those fields are on?
    VP of Customer Success at Forcepoint
    aditya_marla
    aditya_marla
    Helper ⭐️⭐️⭐️
    October 30, 2018
    Hi Bill,

     

    What is the source object on which you are building the report on?

    Is the actual "Health Score" value the one on the Company object. 

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    November 26, 2018
    Hi Bill,

    Did you get a chance to view the comments by @Aditya? We assume the object you are reporting is not correct. Could you please leave a screenshot for better understanding.

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      April 10, 2019
      @bill_pascoli Bill, Did you get a chance to see the posts done by our product team. Please let us know if you need any help here.

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