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bill_pascoli
bill_pascoli
Contributor ⭐️
Oct 17, 2018 3:09 PM UTC
Question

Why are "Current Score Label" and "Health Score" different on my report?

I'm building a basic "Health Score breakdown by CSM" report. I group by "Customer Success Manager Name" and then by "Current Score Label". The report looks great, but I noticed for a few accounts that the "Current Score Label" value is different than the actual "Health Score" value. I tried switching the grouping to the Health Score, but I'm not allowed to group by that value. Is there a rule that needs to run to update the label? Why can't I group by the "Health Score" field?

    4 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Oct 23, 2018 1:21 AM UTC
    Hi Bill, are you able to show the Object that those fields are on?
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    VP of Customer Success at Forcepoint
    aditya_marla
    aditya_marla
    Helper ⭐️⭐️⭐️
    Oct 30, 2018 12:43 PM UTC
    Hi Bill,

     

    What is the source object on which you are building the report on?

    Is the actual "Health Score" value the one on the Company object. 

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Nov 26, 2018 7:14 AM UTC
    Hi Bill,

    Did you get a chance to view the comments by @Aditya? We assume the object you are reporting is not correct. Could you please leave a screenshot for better understanding.

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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Apr 10, 2019 6:59 AM UTC
      @bill_pascoli Bill, Did you get a chance to see the posts done by our product team. Please let us know if you need any help here.

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