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imran1184
imran1184
Contributor ⭐️⭐️⭐️
January 28, 2020

Will it possible to search user in Gainsight Top Search bar? (Where we search customer)

  • January 28, 2020
  • 3 replies
  • 92 views

I am working with a customer in which he asked if it is possible to search a user/contact from Gainsight top search bar.

Can someone please confirm if this will be possible in near future?

    3 replies

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 28, 2020

    +1 - Just thought about this today and how it would be nice.  Currently, in our instance to look for a contact, I have to go search for them in Salesforce, click on the account, and then, click to go to Gainsight.  

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    January 29, 2020

    Out of curiosity - if you searched for a contact - where would you want the page to take you if you selected that contact? Salesforce has a dedicated page for contact or user, but in Gainsight the context is around Company or Relationship. 

    VP of Customer Success at Forcepoint
    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    January 30, 2020

    @dan_ahrens usually I’m searching the contact to find the account anyway, so I would say to show the person’s name, email, and then, maybe the account that they are tied to.  The name or email wouldn’t be clickable, but the account name would take you to the C360.

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