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samantha_braastad
samantha_braastad
Contributor ⭐️⭐️⭐️⭐️⭐️
November 29, 2016
Question

With the new feature of 'Timeline', is it possible to build reports off of this object?

  • November 29, 2016
  • 15 replies
  • 172 views
We love the new Timeline feature but would like to monitor adoption and also report on customers that have 'activities' logged within Timeline. Is it possible to build reports on this feature? 

    15 replies

    Show previous replies
    melissa_terrell
    melissa_terrell
    Helper ⭐️
    April 21, 2017
    +1 use case.  Our User Research team has their own "Activity Type" in Timeline to document user research sessions in Timeline.  We would like to be able to create a report and surface that report in the R360 to summarize all User Research sessions that have occurred so the CSM does not have to comb through timeline.  
      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      April 22, 2017
      Reports on Timeline data coming soon!  However, Melissa, please note that you can always filter down the Timeline to only the Activities of the type you mentioned so you can see just those rather than having to scroll through lots of other stuff. 
        pankaj_arora
        pankaj_arora
        Contributor ⭐️⭐️
        October 17, 2017
        Any visibility on when will the reports on timeline be coming? 
        karl_rumelhart
        karl_rumelhart
        Expert ⭐️
        October 17, 2017
        Reports on Timeline data are in the product now. (Apologies that we did not update this thread.) Use the Activity Timeline source object.  Note that currently this object does not include the Notes or Attendees sections.  Including the Notes section will come up in next release. 
          dan_ahrens
          dan_ahrens
          Expert ⭐️⭐️⭐️
          October 26, 2017
          We did a presentation at Pulse on Timeline and covered some examples of the types of reports you could generate. 

          Here are the slides from that presentation (look about 2/3 of the way through the deck for the reporting slides): https://www.gainsight.com/pulse/2017/recap/assets/pdfs/Highly%2520Evolved%2520Collaboration%2520Made%2520Eas...
          VP of Customer Success at Forcepoint
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