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michael_sweeney
michael_sweeney
Helper ⭐️
Jul 25, 2018 6:34 PM UTC
Solved

Would like to pull the text from a multi-select question of a flattened survey

I have been speaking with a customer who would like to pull the text from a multi-select question in a Flattened Survey. This is possible through the UI as well as a single select answer.

A flattened survey report will place each answer into its own column



In the UI it will consolidate answers into one column.



Do we see us being able to pull the text from a multi-select survey answer in a flattened report?
    sekhar_dutta
    sekhar_duttaAnswer
    Gainsight Employee ⭐️
    Jul 8, 2021 10:37 AM UTC

    Hi @shannon_olsen 

    We have made the above said changes, for existing surveys you have to manually reset flatting from survey analyze tab. After this you will see multi select answers are ;  separated in survey flatten object.

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    sekhar_dutta
    Gainsight Employee ⭐️
    sekhar_dutta
    Gainsight Employee ⭐️
    Apr 30, 2021 7:46 AM UTC

    Hi @shannon_olsen 

    I am not sure on the issue you are facing, I would suggest you to create a support ticket so that they can help you.

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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      May 19, 2021 9:51 AM UTC

      Hi @shannon_olsen 

      I am not sure on the issue you are facing, I would suggest you to create a support ticket so that they can help you.

      @shannon_olsen did you get a chance to create a support ticket?

      Translate
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jun 16, 2021 10:33 AM UTC

      Hi @shannon_olsen 

      I am not sure on the issue you are facing, I would suggest you to create a support ticket so that they can help you.

      @shannon_olsen did you get a chance to create a support ticket?

      @shannon_olsen did you get a chance to create a support ticket? Do you need any help.

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      shannon_olsen
      shannon_olsen
      Contributor ⭐️⭐️⭐️
      Jun 16, 2021 3:43 PM UTC

      @sai_ram I do have a ticket in place for about 2 months (133256). it has taken a bit of time to get it elevated to the engineering team to review, but I am hopeful that we’re making progress. I was able to illustrate that rules work as desired when the values are concatenated with a ; rather than a comma. I am not sure of the level of effort to make the concatenated field adjustments to use a different character.

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      sekhar_dutta
      Gainsight Employee ⭐️
      sekhar_duttaAnswer
      Gainsight Employee ⭐️
      Jul 8, 2021 10:37 AM UTC

      Hi @shannon_olsen 

      We have made the above said changes, for existing surveys you have to manually reset flatting from survey analyze tab. After this you will see multi select answers are ;  separated in survey flatten object.

      Translate
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