Skip to main content
james_whitehead
james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
August 8, 2019
Question

Writing to MDA Data Objects from Rules Engine: No access to custom tables

  • August 8, 2019
  • 5 replies
  • 152 views
Good Morning-



Our new SVP of Client Success has some reports he needs built, however the data he’s asking for in one report come from multiple MDA tables and from SFDC. I’m trying to populate a new MDA table from the Rules Engine, however the custom MDA table is not showing up when I choose “Load to Gainsight Object”.



Why would this be happening?

Thanks!

-Jim

from the Rules Engine, however the custom MDA table is not showing up when I choose “Load to Gainsight Object”.

5 replies

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
August 8, 2019
Did you set the permissions to allow writing to that object? Details here: https://support.gainsight.com/Rules_Engine/Admin_Guides/Use_Rules_to_Load_to_SFDC_Object_or_Gainsight_Object#Permissions

Objects won't show up until you enable them and the specific fields in the object you want to make available for rules upsert.

VP of Customer Success at Forcepoint
    james_whitehead
    james_whiteheadAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    August 8, 2019
    Confused: Why would I have to give myself permission to write to a custom object that I created? What's the origin of this logic? Is this just legacy logic that will be deprecated in the near future?

    phani_kumar
    phani_kumar
    Gainsight Employee ⭐️⭐️
    November 13, 2020

    With the Gainsight NXT version, we don’t need to provide permissions to the MDA Objects. The Objects which are created in MDA, by default we can choose in Rules Action Part. No need for Permissions.

    Thanks.

    rakesh
    Gainsight Employee ⭐️
    rakesh
    Lets put your data to work!
    December 4, 2020

    Confused: Why would I have to give myself permission to write to a custom object that I created? What's the origin of this logic? Is this just legacy logic that will be deprecated in the near future?
     

    Yes James, this is a legacy logic. The idea way for admins to have an indirect way to control any damages caused by any newer/inexperienced admins. We did away with it in NXT. 

    For SFDC however, this is still the case and quite a lot of our customers have multiple admin scenarios I mentioned above. 

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      December 11, 2020

      @james_whitehead did you get a chance to view the comments here.

      Terms & ConditionsAccessibility statement