Lead generation for upsells, cross-sells and expansions can be very time-consuming and inefficient. There are quite often times when customers don’t realize the additional value they can get from your product or service.

By leveraging the power of Gainsight PX and CS, you have the ability to provide customers with tailored, automated, and scalable messaging for when they need to upgrade their contact/s. This has the added benefit of the customer coming to you to discuss pricing. After all, a customer coming to you to buy a product is much more likely to close than you reaching out to the customer.

Here’s my #2MinHowTo video on how it all works:

This post is part of our #2minHowTo campaign. Make sure to check it out and encourage others to share their expertise! I am nominating @arminfpop  and @lane_h to take up this challenge next.

I hope you found this useful, if you have any questions or additional use case ideas, please do share them in the comments below.