CSM Compensation Trends

  • 27 February 2023
  • 3 replies

Userlevel 7
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  • Gainsight Employee: ACE
  • 548 replies

An informal survey of CCOs about CSM compensation gives us some incredible insight into the broad variety of ways that comp has been structured. See attached PDF, linked below.

For example:

  • About half of CS teams have some amount of team-performance variable comp
  • Median variable comp is 20%:

⬇️ Attached PDF with much more info ⬇️

3 replies

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What was the sample size? 

Userlevel 7
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A small sample, and I believe the deck actually includes data from several different spots. So, take it as food for thought, not benchmarking. 

Userlevel 5
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Adding to the party! Here’s the latest comp benchmarking and comp best practices from gainsight.


Pulse 2023: CSM Comp Trends + Gainsight/Rockewell Comp Evolution