DCS Scoops w/ Jason Augello: Starting Strong in Digital Customer Success

Hello folks,

Are you someone who is newly stepping into the world of DCS?

Or maybe someone who is sailing through the early stages of your DCS journey?

Our community friend, @jasonaugello from NAVEX has got your back, with these 3 tips to start you strong in your new DCS journey.

P.S - A huge shootout to Jason who was so enthusiastic to partner on this series, to share his experiences & learnings, back to our community here! 

Here’s a quick glimpse:

1. Automate your customer lifecycle : every customer will definitely go through a lifecycle. Watch the video for a key example - 00:13
2. Ask your CSMs : Find out what emails they're firing out consistently. What templates are they using for FAQs? By automating these, you free up your CSMs to do what they do best – build relationships.
3. Start somewhere : Learn by doing. You’ll discover what works and what doesn’t, as you go on your DCS journey and don’t let perfection get in the way of starting something good

As much as Jason is curious to know from you all, so am I: 

💡What is the one thing you wish you knew when you started your DCS journey?

Let’s help new DCS champions get a head start!