We're building out our Customer Journey programs and I was hoping to source some good content from y'all. Do you have a job description you've used for the person who is leading your Customer Journey strategery*?
A few things that come to mind:
This could be a business heavy Customer Ops role.
This could be a project charter that your company scoped when building out your Customer Journey strategy.
This could be related or not related to a Customer Marketing role.
Thanks so much!
*Yes, I know that's not a word, but it feel like it fits the ask 🙂
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