We're also looking at a way to Manage Internal Projects.  We've come up with a similar idea.  Though it's not Department based - we do have 'personal' accounts in Gainsight that people can Chatter us through or create CTA's for us to review.  We get a little stalled when actually needing to report and share it out externally though.  Since the main way to send out excel table reports - is through Dashboard.  It often doesn't capture all the information.





Looking forward to see the communities comments! 🙂

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Hi Patrick, Could you set up each internal department at your company as it's own Relationship under your company's name in Gainsight (using a Relationship type that you create just for internal departments)?  Then the dept owners could create the Success Plans they own under their Relationship area which would provide some organization of plans by default yet still allow for cross dept visibility/action?  In this scenario you'd either need to know which dept owns a plan to navigate to the proper Relationship to find it OR you could create a Report/Dashboard that succinctly lists them all so you don't lose track of your plans. 





If you don't have the Relationships feature, you may want to connect with your Gainsight CSM.  There's also some great content on the topic at support.gainsight.com --> search for Relationships.

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Thanks so much for the reply Elaine.  I will run this by our Gainsight Admin and CCO to get their take. This sounds like a very viable option as we are bringing more and more departments on to the Gainsight platform.  Much appreciated.

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Big +1 to Elaine's suggestion. Even if you don't use Relationships for your standard customer management, using them for your "internal customer" would allow the segregation and reporting that you are looking for.

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