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Viewing and interpreting email metrics


Sebastian
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  • Helper ⭐️⭐️⭐️
  • 651 replies

The Email Campaigns feature offers you insights in the emails that you send out or publish. This will allow you to track performance based on opens and clicks, but also keep an eye on health (spam and unsubscriptions).

You can view the metrics inline from the Email Campaigns overview page, but you can also open a sent or active email to view the metrics in more detail.

 

Here’s how to interpret the metrics:

 

Number of emails sent

This is the number of users that were sent the email. Note that this number is based on the filters you applied, and that we don’t send emails to users that unsubscribed previously and to users that have non-existing email addresses.

 

Delivery rate

The delivery rate is the percentage of emails delivered into your recipients inboxes that were not blocked, bounced or rejected.

 

Open rate

Open rate is the percentage of recipients that opened the email at least once.

 

Click-through rate

Click-through rate is the percentage of recipients who clicked any link in the email.

 

Spam rate

Spam rate is the percentage of emails sent from the campaign that arrived in recipients' junk mail folders (not manually marked as spam by the user).

 

Unsubscribe rate

Unsubscribe rate is the number of recipients that unsubscribed from email campaigns from this email.

Did you find this topic helpful?

2 replies

  • Contributor ⭐️⭐️⭐️
  • 24 replies
  • July 16, 2024

@Sebastian Can you help me understand the open and click-through metrics? I understand their purpose however I sent out an email to 10 people. 5 unique users are listed under the open rate at 50%, a separate set of 3 unique users are listed under the click-through rate at 30%.

Wouldn’t the users in the click-through metric also be listed in the open rate metric? In other words how is it possible to click the link within the email without having opened it first?

 

Thanks!


  • Gainsight Employee ⭐️
  • 1 reply
  • July 22, 2024

@lyoung I understand that it seems odd that users have clicked links in an email without having them opened first. I just checked the metrics and indeed for one user only clicked events were recorded and not a ‘open’ event. The most common reason for this, is that the recipients inbox filters reviewed the email. In other words, the recipients email client performed the clicks instead of the recipient. 

Hope this explains it,

best regards, 


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