Pulse Academy Live!

Pulse Academy Live is the premier Customer Success educational event in the world.

Join us for an in-person day-long immersive educational experience for CS professionals of all levels. New to 2022, we are also offering a course geared towards product professionals. Choose from the following 5 tracks:

• Advanced Customer Success Essentials for CSMs ($399/per person)

  Join us for a high energy training with exciting presentations and activities to accelerate your CSM skills! Advanced Customer Success Essentials will provide participants with leading practices, processes and skills for succeeding as a Customer Success Manager. This session will feature a mix of content, discussions, and interactive workshops focused on providing immediately actionable practices that CSMs can use to better engage and grow their customers. Stay tuned for more agenda details!

• Customer Success Leadership Essentials ($399/per person)

  Are you ready to take your Customer Skills to the next level? This interactive session for CSMs will help you build next level customer engagement skills to drive outcomes for your customers. Specifically, this session will provide tools, techniques, and skill building exercises for enhancing your discovery, positioning, objection handling, influence, and negotiation skills.

• Gainsight 101: Gainsight Admin Foundations ($499/per person)

  For new Admins, we invite you to jumpstart your learning with a day of exciting, foundational content to help you become a successful Gainsight Admin. Follow along as we demonstrate how to achieve Data Readiness and effective Data Management; configure and work with the Rules Engine and Health Scorecards; as well as master CTA triggers and playbooks, and Reports and Dashboards. These sessions will combine directed instructions with collaborative group work to create a dynamic learning experience. As a result of completing this course, you’ll be prepared to complete your “Gainsight Associate Admin” Certification. Seats are limited to ensure a highly interactive and hands-on training experience!

• Gainsight Admin 200 Series ($499/per person)

  Are you a Gainsight Admin that wants to learn how to leverage some of the advanced Gainsight functionality to connect and analyze data in your instance more effectively? This year Gainsight will host a LIVE, interactive, full-day session on advanced admin topics. We will share configuration and best practice tips from some of our most seasoned technical resources. You’ll have a chance to collaborate with other Gainsight admins and work through hands-on exercises in a safe training environment. Wanna know more? Mark your calendar for Pulse Academy Learning and stay tuned for more details to follow. ​​Seats are limited to ensure a highly interactive and hands-on training experience!

• Driving Product Adoption and Prioritizing Your Roadmap for Growth Using Gainsight PX ($399/per person)

  Join Gainsight’s PX team for an exciting hands-on workshop focused on giving you the tools to build a data-driven roadmap, successful user enablement / onboarding experiences, and an engaging product release experience. Guest speakers will also share best practices to orchestrate a successful end to end customer journey through cross-functional collaboration. Seats are limited to maintain a highly interactive and hands-on training experience!

More detailed agendas are available here. Register and save your spot today!