A Day in the Life of a CSM : Learn How to Use Gainsight PX to Drive Customer Success

Have you ever wondered how a Customer Success Manager (CSM) integrates Gainsight's suite of tools into their daily workflow? Join this insightful webinar to see how one of our PX-focused CSMs utilizes Gainsight products to prepare for customer meetings, track product adoption, and stay current with the latest resources.

In this session, you’ll gain an exclusive look at how Gainsight PX data fuels customer success through features in Gainsight CS, like Scorecards and Adoption Explorer. Learn actionable strategies for:

• Preparing for customer calls using data-driven insights.
• Identifying opportunities and risks with Gainsight PX data.
• Following up effectively to ensure action items are completed.

Key Topics We’ll Cover:

• Gainsight PX in Action: Explore how PX insights enhance customer success planning, including engagement tracking, usage trends, and feature adoption.
• Success Planning and Progress Reviews: Learn how to structure impactful customer meetings, leveraging tools like Gong, Staircase, and C360 for comprehensive overviews.
• Renewal Strategies: Discover how in-app renewal reminders and adoption reports for new features drive retention.
• Data-Driven Decision-Making: See how PX data integrates with CS features like Scorecards and Adoption Explorer to inform decisions and verify success metrics.
• Staying Resourceful: Keep up with release notes, dashboards, updated community content, and more to support ongoing success.

What You’ll Take Away:

• Techniques for using Gainsight PX and CS together to drive meaningful outcomes.
• Best practices for reviewing progress, addressing risks, and planning for success.
• Tips for leveraging insights from tools like Gong, Staircase, and NPS surveys to build stronger customer relationships.

Don’t miss this opportunity to see Gainsight in action and learn how to elevate your customer success strategies.