Driving Verified Customer Outcomes with Success Plans & Goals

This webinar focuses on helping CS end users strategically leverage Gainsight Success Plans and Customer Goals to define, track, and verify customer outcomes. You will learn how to:

• Define Success: Capture customer goals that are SMART (Specific, Measurable, Achievable, Relevant, and Time-bound).
• Create Your Toolkit: Use Success Plan features like objectives with measurable criteria and objective-linked calls to action (CTAs).
• Prove Your Value: Associate customer goals with objectives to create a "golden thread" that links every action to a measurable outcome. This linkage allows you to prove tangible value, which helps with renewals and expansion and creates advocates.

This session is part of a series of four webinars designed to empower CSMs and similar roles. While the Getting Started with Gainsight Webinar and End User Training sessions are designed to provide a foundational understanding of Gainsight features and use cases, the Power Hour sessions will delve deeper into essential topics to help you save time, discover more customer insights and be more proactive with your actions. Each webinar in the series will address a different topic, details below. You may choose to register for one or all topic areas and in any order you'd like. The only requirement is a foundational understanding and experience with the core Gainsight CS functionality.

Duration: 45 mins to 1 hour

Frequency: Once a month

Questions about how to register? Email training@gainsight.com