From Data to Action: Turning PX Insights into Strategic Customer Playbooks
Data alone isn’t enough—success comes when insights drive action. In this hands-on webinar, our Gainsight PX experts will walk you through how to transform product usage signals into scalable playbooks that boost adoption, reduce churn, and uncover expansion opportunities.
Agenda Highlights:
- Welcome & Introductions
- Why PX insights matter for CS & Product teams
- PX Insight to Action Framework
- Lifecycle insights and common use cases
- Live Demo: PX → Playbook in Action - Finding the Signal (segmentation & reporting)- Engaging the Right Users (targeted in-app experiences) - Closing the Loop (syncing to CS or alternatives)
- Best Practices & Tips for Success
- Live Q&A
Why Attend?
- Learn how to spot adoption risks early
- Build targeted engagements that drive customer outcomes
- Align CS and Product teams on value-driven metrics
- Walk away with a repeatable framework to operationalize PX data
Whether you’re a CS leader, Product Manager, or PX user, you’ll gain practical strategies and a live demo on how to go from PX Insight → Customer Engagement → CS Action.
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