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New Idea

Opt Out Preference Management Stand Alon

Related products:None
  • December 18, 2020
  • 5 replies
  • 112 views
jean.nairon
katie_b
nick_morris
alex_legay
sai_ram
+13
  • jean.nairon
    jean.nairon
  • katie_b
    katie_b
  • nick_morris
    nick_morris
  • alex_legay
    alex_legay
  • sai_ram
    sai_ram
  • ana_g
  • jenniferpa
    jenniferpa
  • stephanienardone
    stephanienardone
  • andreammelde
    andreammelde
  • HollySimmons
    HollySimmons
  • josh.berger
  • mglarocca
  • bradley
    bradley
  • katie_silguero
  • mossketeer
  • Chae Stewart
  • dayn.johnson
    dayn.johnson
  • prashant pareek

andreammelde

It would be super helpful for our CSMs to be able to send a link to a customer to allow them to manage their opt out. We are starting to rely on Journey Orchestrator more and more and if CSMs get a response about wanting to opt out, we want the CSM to be able to direct them to their own opt via a link

5 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • December 21, 2020

@andreammelde Thanks for posting it here. We do have few enhancements for opt-out in our road-map. I am redirecting this to our product team for more visibility.


  • Contributor ⭐️⭐️
  • 9 replies
  • December 21, 2020

Thanks @sai_ram I’d love to contribute specific needs feedback as well!

between double opt-in requirements and our customers understanding “what updates can I expect” it’s critical for our low touch/ tech touch operations!


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • December 22, 2020

@mglarocca acknowledged your comment and will give my best to get the updates here.


nitisha_rathi
  • Expert ⭐️
  • 1134 replies
  • January 12, 2021

@mglarocca This is on our roadmap. I will definitely reach out to you as we get close to finalizing the requirements. Thanks.


stephanienardone
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  • Contributor ⭐️⭐️⭐️
  • 15 replies
  • August 31, 2021

@nitisha_rathi This is something I am rooting for. I’m happy to provide feedback as well if needed. What does timing look like for launching this?


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