Hi Team,
The customer has raised a concern regarding Zendesk 2.0 the format of the ticket URL which we would be receiving is not navigable. So we have to use a rule to modify this format to be clickable and navigable so that users would be able to land on the correct page.
The customer is looking to implement a mechanism to avoid the use of the rule and to make the ticket URL clickable when we are syncing from Zendesk. Please have a look at this.
