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Enhancement to "Advanced Participant Sync Capabilities in Program": Make fully configurable by admin, otherwise it is just noise

Related products:CS Journey Orchestrator, Email & Notifications
  • February 14, 2023
  • 1 reply
  • 35 views

andreammelde
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This feature was automatically published in the Jan release without much heads up to Admins and is causing confusion.

 

This is not a configurable alert, though if it were it could be very powerful for admins to maintain their programs. I reached out to support and the recipient and how it is triggered is not configurable

 

Configurable needs:

  • Who alerts go to - should not go to the creator as creator may no longer be with the company. Admins should be able to default an email (ideally like you can with rules engine)
  • What triggers the rule. This is often triggering bc a participant meets the unique criteria, which is an intended failure. Items like a null value for a token field however are valuable
  • No indication of % drops. This would be great to have included as it could be an indication there is an error within the email mapping (embedded reports, permissions) or that there are a large amount of bounces

Other threads on this:

 

1 reply

alizee
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  • February 16, 2023

100% on all of this.