Subscribe to Knowledge Base category (parent, sub) to receive new articles posted in it

Hi @Irina Chernega , thanks for your idea. If I understand correctly the use case behind your idea is to make sure users are aware of any new release around a certain part of your product. I wonder then if to solve that used case, subscribing to a product area in the new Product Updates module could solve that better (if you got a chance to see it). This is not implemented yet but we are considering it. 

No, this is not the use case. 

The request is about Knowledge Base. We need an ability to subscribe to KB categories because some users may be interested in specific article categories and we do not have any digest for them about our new articles. Also, we publish articles related to recently discovered critical issues and users may need to receive notification about them.

Alright, I understand now. This makes sense indeed. I'll leave this idea open to gather votes.

I’d really love to see this feature added as well. 

Given that you can subscribe to community module forums and now product updates as well, it would provide a consistent UX and consistent functionality. 

I think it’d go a long way towards driving engagement as well if members can be notified when new KB posts are added. 

I would also like to see community members being able to subscribe to categories of the Knowledge Base. To push content, we are forced to do it via a new topic in a subforum instead of the knowledge base. While the Knowledge Base was created to share content from the supplier in an orderly manner. 

I would like to see this. Right now, Product Updates doesn’t allow users to differentiate which product they receive updates for. If they subscribe to the Product Updates page, they get notified about product’s release, even if they don’t use that product. We wanted to use the Knowledgebase to manage this instead, but users can’t subscribe there. Now we’ll have to make new forum sub-categories which is not ideal at all. 

Hey. Can you add this to roadmap? Our user would love to get noticed of new articles in the KB. 

I would love for this idea to be implemented! 

This feature is an immediate and urgent need for us. We need a "subscribe" button for subcategories within our knowledge base to allow members to stay updated on new content.

cc @Julian how can you help make this happen please?

Interesting idea! I would like to have this for our community too. 

Hi all,

Thanks for showing your support for this enhancement - I can see why you regard this as valuable.

I am not aware of this being a roadmap item to be worked on for the next three months or so. This of course does not mean that we will not work on it, but as the team has to balance priorities and resources, they are currently working on other improvements.

I have taken a note to discuss this idea in my talks with product leadership later this month. If there is more concrete feedback from the team, I will share it with you here.