Report spam from the private messages

Hi @Marina Perminova thanks a lot for your idea. I'll leave it open to gather some more votes 

Hi @Marion Frecaut , I assumed users could report inappropriate content received via private message. Is that no possible at all? That leaves people very vulnerable, I see this as a must have health and safety feature as opposed to a nice to have. 

It is only possible to report content like topics and comments. Unfortunately there is no way to report private messages or (maybe even more important) user accounts.

I know @bjoern_schulze , it’s concerning. A safe community is a healthy community and this is the kind of functionality that is vital to make online communities safe. 

It looks like this might be on the radar. I just spotted a new design idea that’s requesting feedback.

I was going to comment on this idea, but I’ve already gone ahead and left a huge reply on the other post, so I won’t duplicate that over here as well.

Thanks for spreading the word @Blastoise186 

This needs to be implemented!!  *Upvote x100*

You got my vote @Marina Perminova.

Any news here?

Upvoting...I just got a spam PM here on the Gainsight community and cannot find a way to report it or the user!

Excellent, nice find this idea! I have already voted 😀

The feature does seem to exist per this example on the OVO Forum (I obviously cancelled this report and didn’t send it of course!):

But I seem to recall it was enabled as a private beta for us initially at my request because apparently I could do that back in the day despite just being a user (long story but I had a fun reputation with inSided!). I’m pretty sure this is something that can be enabled on request IIRC.

So odd that you’d mention the above ​@Blastoise186 

I found that I received a spam private message on this platform and, unlike on our OVO Forum platform, there was no way to report it!

Just added my upvote to this idea being implemented here - we’d obviously want to let Gainsight know of known scammers potentially taking advantage of the community here.

All the best,

This is definitely still needed! We have a private, closed community and just ran into an issue with a new member embarking on a mass DM spam campaign. There are no tools that would have prevented or alerted me to this, I only found out when several members posted about it in one of our forums and then had to run an export in order to identify the culprit.  I saw in another thread that this was a beta feature 3 years ago and wonder what ever happened to it.

​@Kenneth R any chance of having the beta enabled for communities that seem to be actively under attack? I don’t recall it ever ending?

Updates on this issue? This is highly relevant.

Pinging this thread again to keep it top of mind for Gainsight - this is so important!

Jup, we had a few users the past week who said they received spam via private messages.