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Allow topics created on behalf of other users to update author again after published

Related products:CC Community

It’s great that we now have the ability to create content on behalf of another user (see:


But a limitation of this is that “once the topic gets published, it is not possible to update the author anymore”. We have some situations where we’d want to be able to change this in the future and as often as needed.

11 replies

Paul_
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • November 18, 2021

We would use this for when a mod moves on to another job. It's nice to be able to change the author to someone actually still working with us.

Kinda hope this is already in the works though, since the update for drafts. :)


bjoern_schulze
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  • Helper ⭐️⭐️⭐️
  • 344 replies
  • November 18, 2021

I agree. The typical usecase was already mentioned by @Paul_, that when the original author leaves the job and another team member takes on the task of updating content, then the author role should also move to the team member.


Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • November 19, 2021

Hi @Scott Baldwin! It is our intention to follow up the release of the “create on behalf” feature with its sister feature that would allow the author to be changed on published articles and product updates, so thank you for submitting this idea. 


Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • November 19, 2021
Updated idea statusNewOpen

Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • December 10, 2021
Updated idea statusOpenAdded to Backlog

Yasas_AK
  • Helper ⭐️
  • 29 replies
  • January 4, 2022

Really interested to have this feature. Upvoted. Thanks!


Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • May 4, 2022
Updated idea statusAdded to BacklogUnder Construction

Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • May 10, 2022
Updated idea statusUnder ConstructionDelivered

Cristina
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  • Helper ⭐️⭐️⭐️
  • 530 replies
  • May 10, 2022

Thank you all again for contributing and collaborating with us on this idea! We’re happy to announce its release 🚀 :

And for more details of the functionality please visit the How-to guide in our Knowledge base:

 


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • July 1, 2022

I didn't think much of this feature until today when I actually had to ghost-write for Track-leaders for our conference we are prepping. v handy idea indeed @Scott Baldwin and thanks @Cristina and team for delivering. 👍🏽

Btw, are the newly assigned Authors notified when I make this change, I’m imagining, like when we assign Moderators for threads?

And oh, we are attempting creative stuff with Community-powered event at Gainsight 

Happy to share with anyone interested. :)


  • 0 replies
  • July 1, 2022

They are not notified of the change. 


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