Hi we are really interested to get Customer (based on user type) or User Search Keywords or Searches and count of searches that resulted in ZERO Knowledge Base Articles (hits) or any type of similar knowledge content matching for keywords used by user.
We basically need to know what users are looking for (searches) in our Community as of knowledge which we haven’t included in our site so they get 0 hits or results. By identifying that we could improve and create the relevant knowledge which most users look for (that doesn’t exist already).
I have already tried GOOGLE ANALYTICS and it is not helpful to identify by user groups and what we exactly need to get based on configurations we have already done in our Community. Also using 2 platforms and 2 databases (GA export and Insided csv export) and combining them together is also not straightforward and practical. So what we need is Insided csv export to include a criteria that provides us with search results (including keywords and number of times and user group) that resulted with zero hits (if possible further division into conversation/question/article - content type missing). This is kind of getting queries that results in 0 results to see what type of Knowledge content is required and what is missing and what audience seek. This is heavily useful feature for organizations to check their KCS and KBA strategies.
Really appreciate your implementations with this and hoping to see this functionality via InSided :)
