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Access to keywords searched by users/costumers in the search bar or internal search page

Related products:CC Analytics & Reporting
  • October 18, 2022
  • 2 replies
  • 74 views

Hello Insided,

 

To date, we don’t have visibility of what customers are looking for on the platform/community.
In order to know what users are searching for, whether for our analysis, whether to create topics with new content or even to improve the titles of current topics, it is important to have access to the keywords searched by users in the search bar or search page.

Whether in a dashboard development built into the backoffice or even through an xls export with the main data (keywords, data, users, type, etc).

 

Our need would be literally everything that is searched (keywords) for a user/costumer in our Forum/community.

 

Thanks

Miguel

2 replies

  • December 5, 2022

@Miguel V. you can just use Google Analytics to capture this. Here’s the tutorial: 

 


Aleksandra
  • Gainsight Product Manager
  • June 11, 2024
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