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New Idea

Allow Company Person Object to be Configurable in Search Configuration

Related products:CS C360 & R360 & P360
  • November 16, 2022
  • 4 replies
  • 452 views

Hi,

With past tools our team has been heavily reliant on being able to search for a customer’s account/C360 via an email address tied to a contact/person on the account. This is especially beneficial for CSMs who have large books of business.

 

It would be great if in Admin > Company > Search Configuration in addition to the Company object the Company Person object could be linked -- that way if our team gets an email from a customer and they want to quickly get back to their C360, they can copy/paste the email address in the search bar for easy navigation.

 

Let me know if I can help clarify any of the above request. Thanks!

4 replies

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  • Contributor ⭐️⭐️
  • November 21, 2022

I got the exact same request from the team on having Contact email address searchable in the global search bar which is currently available in our Salesforce search bar.

The use case is that the account management team often get emails from customers that they don't recognize, they have to search with the email to figure out which account it's related to. 


benwanlessmenlo
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • August 23, 2023

Hello!

This would be insanely beneficial. Right now, in order to search Person records, it searches ALL person records for all companies.

I would love to have a lookup field to either a Person or Company Person record on our Company object but limit it to only those records that are already associated with the Company being specified.

This feature exists in Salesforce and is called a lookup filter, it pre-filters records based on set criteria. The idea here is that we do not need EVERY single person record to appear when you search for an email, just those that work at the company.

Removing the non-relevant records will save our Team time!

 

Best,

Ben Wanless

 


benwanlessmenlo
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • August 23, 2023

Also,

I see that in Success Plans there exists the ability to create lookup filters:

 

Here the filter I would look to apply is Company = company.


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  • Expert ⭐️
  • August 23, 2023

I got the exact same request from the team on having Contact email address searchable in the global search bar which is currently available in our Salesforce search bar.

The use case is that the account management team often get emails from customers that they don't recognize, they have to search with the email to figure out which account it's related to. 

 

We do something like this/overcome this issue by stripping off everything prior to the email domain from company/rel person and pushing to the C360/R360. 

 

True there can be multiple domains. But, I think we comma concatenate up to 5, which is a lot of different domains for one company. Hope this helps achieve your goals too.