Please have a look at this : We don’t have the ability to lock down providing support access to only admins/super admins (since this would impact all clients using Gainsight). So, as a workaround, could super admins please be given the ability to toggle on/off support access once an end-user enables it, if it’s not needed? Thanks!
Page 1 / 1
Please consider this!
To elaborate on my reaction gif above, I haven’t yet run in to this but the fact that it’s a question at all is very alarming. Yes, Super Admins should be directly involved in allowing / disabling Support access to their instance.
Consider this: a zealous end user notices an “issue” and contacts Gainsight Support directly, who gets login access, and starts working on the problem. Except it’s not a problem - it’s unfinished new build that is actively being worked on. Best case scenario is that we’ve just spun our wheels on a non-issue, worst case is that now GS Support and the Gainsight admin have their wires crossed without even being aware of one another.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.