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Category-specific Content Moderation Role

Related products:CC Moderation
  • September 15, 2022
  • 2 replies
  • 20 views

DannyPancratz
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I’d like to be able to have a moderator role with restrictions to specific categories. 

Moderator Can: 

  • Create content in that category
  • Moderate content in that category
  • Reorder content in that category (for Knowledge Base)
  • See analytics for content in that category (nice-to-have, not must have)

Moderator Cannot: 

  • Create content in other catgories
  • Moderate content in other categories
  • Edit category details beyond reordering content
  • Edit other settings and customization options
  • Access Users module (may not work with Moderator access, but I don’t love that they can access the user data and band users if they don’t need this)

Use case: Collaboration with colleagues you want to empower to own a specific category (including reordering the the KB content), but limiting their access to only a specific category (or categories). 

Current limitations: 

  1. Granting moderator role to the user provides undesire funcationality to publish/moderate in any category. 
  2. Platform module access is required to reorder content in a category
    1. Provides ability edit any category across all modules, rather than just specific category(ies)
    2. Provides ability edit other features in the category that they shouldn’t touch

Impact: makes the Community Manager a bottle neck to reorder content OR grant more access than the user needs (which presents risk)

2 replies

Cristina
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  • Helper ⭐️⭐️⭐️
  • September 23, 2022
NewOpen

maxwell.malone

I’d love to see this, especially in respect to ideation moderation. In my company, the Community team moderates discussion topics (conversations & questions) while our Product Operations team moderates product ideas. We’d like to see a clearer way for admins to to delineate where moderators of specific types can and cannot operate.