Currently, when we integrate the slack with the Gainsight PX, We are providing only one channel where we can receive the notifications. Can we make it possible to add the multiple slack channels while integrating, so that we can configure like “within each channel establish unique channel specific alerts”.
For Example,
USE CASE:
I’ll create the multiple slack channels called Engagements channel, Account channel, Audience channel etc.
Then While integrating,I want to map
“Engagement related notifications to #Engagement_channel.”
“Accounts related notifications to #Account_channel.”
“Audience related notifications to #Audience_channel.”
“Leads created -> #BDR_Leads.”
“Feedback received -> #ProductManagement or #FeatureRequest.”
**With the current design, we can set up only one channel for all the notifications.
Or even for CSM’s. The implementations here are limitless and slack is our company’s primary channel for internal communication.
