Love, Love, Love this!  Thanks for the post!

1. Could you do another post on how you create effective “workflows” for tedious (but  necessary) tasks?  That by far is a huge area I would like to ‘refine” and would love to hear thoughts from others as well.
2. Strengths for me are absolutely relationship building and “never say die”.  I take churned customers very personally and do everything plus some to make sure I keep all my customers getting the best ROI possible.
3. Thoughts to help. you “refine”…. grab a couple of teammates and brainstorm specific questions that could help uncover areas your product can solve problems, then create a personal ‘cheat sheet” and put it up somewhere you look all the time on your desk.  I found that once I go through that exercise and have the sheet up for a while so it’s always top of mind, I can eventually put it away as it’s second nature (and then add another cheat sheet for something else of course)

Thanks for joining community!

1. Sure thing - of course the “process” depends on the task, but I can address my thought process in creating workflow :)
2. I love this attitude!!! I need to take churned customers more “personally”. I love this point of view. 
3. GREAT IDEA!!! I have post-it notes I’m constantly moving, editing, updating, and even “retiring”. 

THANK YOU for this environment!!!

2 highs from me:

• Creative Problem Identification & Solutioning: I love thinking strategically about processes and backward planning workflows; creative divergent solutioning with the intent to create or improve what “best practice” is within the constraints of a product or the available resources and tools. Critical thinking is extremely important to me and I value and encourage all critical feedback to my ideas and work.
• Communication and Human Connections: I build relationships quickly and aim for depth in relationships quickly. Building trust with candor and honesty while building value with my ability to listen deeply and offer strategic guidance. Cross-functional connections are my wheelhouse and I integrate into product, ops, customers, CS and leadership to ensure the best alignment of needs and value possible.

a Low:

• Organization and Inbox 0:  Being a CSM feels like a juggling act that involves a lot of context switching which puts my kind of brain into an exhausted state. I have a hard time staying organized which can lead to dropped balls in that process.  I also really don’t enjoy cleaning up my email, cockpit, etc. and put off menial tasks until they build up and I have to attack them all in a big chunk motion rather than a little at a time and in a timely manner.