Overview

This article is created to support Gainsight’s commitment to digital inclusivity and compliance with the European Accessibility Act (EAA) and the Web Content Accessibility Guidelines (WCAG) 2.1 & 2.2 AA standards. These standards are designed to ensure that digital platforms are accessible to all users, including those with visual, motor, or cognitive impairments.

Gainsight has implemented a number of platform updates that make it easier for users who rely on assistive technologies, such as screen readers or keyboard-only navigation, to access and interact with content across the community.

This article serves as a visual guide to those changes. Each section includes a short video demonstration that:

• Shows how specific features (such as modals, menus, spoilers, and rich text editors) have been improved.
• Highlights how accessibility support has been integrated using tools such as ARIA labels and focus management.
• Reinforces the value of these improvements in enabling inclusive digital experiences.

Use this guide to understand the key updates, how they work, and how they contribute to a more accessible Customer Communities platform.

This article provides an overview of the accessibility enhancements made to the Gainsight Customer Communities platform.

Accessibility Visual Guide

The following demonstration videos showcase specific accessibility improvements across the Gainsight Customer Communities platform. Each clip highlights how recent updates enhance usability for individuals relying on screen readers or keyboard-only navigation.

Screen Reader Support Enhancements

These videos demonstrate how key interface elements have been improved to work seamlessly with screen readers, enhancing clarity and usability for visually impaired users.

• Image Caption in Rich Text Editor: Demonstrates how image captions in the rich text editor are now accessible to screen readers for enhanced context.
   
• Screen Reader Navigation in Rich Text Editor: Demonstrates improved screen reader navigation and content recognition within the rich text editor interface.
   
• Spoiler Content with Screen Reader: Demonstrates how spoiler content is now announced correctly by screen readers, improving clarity for visually impaired users.
   

Keyboard Navigation Enhancements

The following clips highlight how users can now navigate the platform more efficiently using only a keyboard, improving access and interaction without the need for a mouse.

• Modal Dialog Experience: Demonstrates enhanced keyboard access and focus management within modal dialogs for smoother interaction.
   
• Skip to Content Feature: Demonstrates the Skip to Content feature, enabling users to bypass repetitive navigation using the keyboard.
   
• Menu Navigation: Demonstrates improved keyboard accessibility for navigating through menu items efficiently.
• Widgets Navigation: Demonstrates consistent keyboard tab order and focus behavior across key interface widgets.
   
• Navigation Through Topics, Tabs, and Categories: Demonstrates navigating between topic groups, tabs, and categories using only the keyboard.
   

These demonstrations reflect Gainsight’s continued effort to enhance accessibility and create a more inclusive experience across the Customer Communities platform. By improving compatibility with assistive technologies and optimizing keyboard interactions, Gainsight aims to ensure that all users can engage with content confidently and independently.