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How To Moderate Topics Posted In a Group

  • March 25, 2020
  • 0 replies
  • 96 views

Yoeri
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  • Gainsight Employee ⭐️⭐️⭐️

All topics posted in a group can be found in the Content Overview section, there are two ways to moderate them.

In Control:

  1. Navigate to Content → Overview

  2. Filter for you group under Published in → [Group name] → Apply

  3. Find the topic you want to moderate and click the title

In a Group page in the community

  1. Make sure you are logged in as moderator or community manager

  2. Find the topic in the group you want to moderate

  3. Click the Control button in the moderator toolbar - this will bring you to the topic moderation page in the control environment

Tip: You can move topics from community- and knowledge base categories to a group and the other way around. Open a topic in Control and under Forum move it to another category or group

Beware: Anyone with Control access can view and moderate topics from groups, even if they are not a member of a private group