Hi @Julian! We expect to onboard our first moderator within the next week. The moderator training still explains how to use the ‘old’ control environment. Are there plans in the near future to update this to the new control environment (which I’m still figuring out how to use myself  )? Thank you!

Hi! :) Happy to hear you are able to expand your team with a new Moderator!

Yes, we are currently in the process of revamping and updating all of our training materials. Of course this is a bigger item on our to-do list, together with our Community Manager training.

Unfortunately, I am afraid we will not be able to have everything updated by next week. However I can try to find the time to update the most essential bits and pieces, so that your new Moderator will not miss out on some of the latest improvements!

Thank you for your quick reply and help, @Julian. Our moderator will start training next Monday, September 28 so now you have an extra week! 

Thanks for updating me, that is giving me comfort as I did not find the time to do some updates just yet. I will do my best to get the most relevant things updated by monday then.

I’ve just discovered these E-learnings, and with a new mod set to join the team as early as next week, it’s very handy! *totally going to do the community manager E-learning course as well*

However, I’m unable to pass the first section, this question seems to have a bogus correct answer, @Julian:

Page 6 of 6

Roles of a Moderator

Happy to hear that you find the course valuable! 

Thanks also for flagging this issue. Quite weird, I also cannot get the correct answer in. I have disabled this for now and will re-do this question later. :)

@timcavey can you try not to catch all the bugs before I get a chance? 

But yeah, I’ve had my eye on this for a while. I hope no-one minds if I completely obliterate it with my sledgehammer. Hehehe

@Julian is there any Admin training? Or any materials to cover the additional responsibility of an Admin over a CM? 

Thanks!

Thanks for sharing your question here. We do not have a dedicated Admin training, mostly because an Admin is not necessarily a different person than the Community Manager:

On many communities, the Community Manager actually own the Administrator role, as they are the person in charge and want to be able to quickly adjust things if necessary. I usually see dedicated Admins only for very technical tasks, after the onboarding they are just sporadically active to e.g. update analytics settings.

As these Administrators are also often different colleagues with different goals, we feel that offering individual articles focussed on specific use cases is better than a global training that covers everything. Some “light” Admin tasks surely are also covered in the Community Manager training, but everything that requires technical knowledge we did not include and created dedicated guides.

I have checked with some onboarding materials which we use and have found this division of (onboarding) tasks. I feel that the column for IT / Developers comes close to what I would regard as Admin tasks.

Some of them (like setting up the DKIM records for email notifications) might not be as relevant after the launch of your community, but in general it should offer an example of the division of tasks and responsibilities between Community Managers and Admins.

If you have more questions or specific challenges, than I am more than happy to help you further!