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Julian
Julian
Gainsight Employee ⭐️⭐️⭐️
Nov 27, 2018 8:59 AM UTC
Training

Community Management and Moderation Training (e-learning)

  • Jan 8, 2025 10:59 AM UTC
  • 21 replies
  • 3745 views
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We have launched a new version of our Community Management and Moderation e-learning course, available to everyone that’s new to the CC platform and to those who want to refresh their knowledge.

Go to the training in our Gainsight University portal

In this training you will learn how to engage your audience through gamification, create and moderate content effectively, manage email campaigns, and utilize analytics to optimize community interactions.

We hope you have fun with the training!

Cheers, Julian

 

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Last Updated:  8th January, 2025

    21 replies

    a.slyusar
    a.slyusar
    Contributor ⭐️⭐️⭐️⭐️
    Nov 30, 2018 8:51 AM UTC
    Hi, @Julian
    Add please for Community Kyivstar
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      Julian
      JulianAuthor
      Gainsight Employee ⭐️⭐️⭐️
      Nov 30, 2018 12:01 PM UTC
      I will add that on monday. Just for one Moderator, or more Moderators?
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      I follow my nose, it always knows
      a.slyusar
      a.slyusar
      Contributor ⭐️⭐️⭐️⭐️
      Nov 30, 2018 12:11 PM UTC
      I will add that on monday. Just for one Moderator, or more Moderators?
      Ok, for four Moderators
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        Julian
        JulianAuthor
        Gainsight Employee ⭐️⭐️⭐️
        Nov 30, 2018 12:54 PM UTC
        Great, will do that!
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        I follow my nose, it always knows
        Suvi Lehtovaara
        Suvi Lehtovaara
        Helper ⭐️⭐️
        Mar 26, 2019 12:18 PM UTC
        Hi @Julian!

        We'll have a big punch of new moderators starting in our team within the next 2 months. Earlier we haven't used this moderator training, but now we are considering using this. Is it possible for me and @Patomiäs to have an access to this training material for a longer period than 30 days?

        Thanks in advance ☺️
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        https://yhteiso.elisa.fi/
          Julian
          JulianAuthor
          Gainsight Employee ⭐️⭐️⭐️
          Mar 26, 2019 12:54 PM UTC
          Hi,

          good question!

          We are actually working on a new Moderator training environment at the moment, which will allow you to re-take the training as long as you wish. :)

          I will share the updated training here starting next week, then you will be able to have a look yourself!

          Cheers,

          Julian
          Translate
          I follow my nose, it always knows
            Julian
            JulianAuthor
            Gainsight Employee ⭐️⭐️⭐️
            Apr 2, 2019 3:01 PM UTC
            Hi,

            as promised, here our new Moderation Training!

            You can simply join by clicking on this link. No activation code needed. :)

            The training is "fresh out of our kitchen", we are still optimizing smaller things here and there. So please let us know if there's anything.

            I will update all links in this topic soon as well.

            Regards,

            Julian
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            I follow my nose, it always knows
              Suvi Lehtovaara
              Suvi Lehtovaara
              Helper ⭐️⭐️
              Apr 3, 2019 4:45 AM UTC
              Hi @Julian!

              Thanks for the update :)

              I see that you can attend this training either logged in or anonymously. Is there a difference in the experience if you take the training anonymously?

              Thanks,

              Suvi
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              https://yhteiso.elisa.fi/
                Julian
                JulianAuthor
                Gainsight Employee ⭐️⭐️⭐️
                Apr 3, 2019 11:36 AM UTC
                Hi,

                good question!

                If you do the training anonymously, then you will not be able to continue the training where you left (in case you stopped the course and closed the window).

                As far as I know this is the only difference.

                Cheers,

                Julian
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                I follow my nose, it always knows
                  Tiou
                  Tiou
                  Contributor ⭐️⭐️⭐️⭐️
                  Jul 26, 2019 7:08 AM UTC
                  Hi,

                  Did not pass the test yet, but I took a look at the training and it's super cool. Thanks for this new tool!

                  Cheers!
                  Tiou
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