Hi @Julian! We expect to onboard our first moderator within the next week. The moderator training still explains how to use the ‘old’ control environment. Are there plans in the near future to update this to the new control environment (which I’m still figuring out how to use myself  )? Thank you!

Hi! :) Happy to hear you are able to expand your team with a new Moderator!

Yes, we are currently in the process of revamping and updating all of our training materials. Of course this is a bigger item on our to-do list, together with our Community Manager training.

Unfortunately, I am afraid we will not be able to have everything updated by next week. However I can try to find the time to update the most essential bits and pieces, so that your new Moderator will not miss out on some of the latest improvements!

Thank you for your quick reply and help, @Julian. Our moderator will start training next Monday, September 28 so now you have an extra week! 

Thanks for updating me, that is giving me comfort as I did not find the time to do some updates just yet. I will do my best to get the most relevant things updated by monday then.

I’ve just discovered these E-learnings, and with a new mod set to join the team as early as next week, it’s very handy! *totally going to do the community manager E-learning course as well*

However, I’m unable to pass the first section, this question seems to have a bogus correct answer, @Julian:

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Roles of a Moderator

Happy to hear that you find the course valuable! 

Thanks also for flagging this issue. Quite weird, I also cannot get the correct answer in. I have disabled this for now and will re-do this question later. :)

@timcavey can you try not to catch all the bugs before I get a chance? 

But yeah, I’ve had my eye on this for a while. I hope no-one minds if I completely obliterate it with my sledgehammer. Hehehe

@Julian is there any Admin training? Or any materials to cover the additional responsibility of an Admin over a CM? 

Thanks!